Warranty

Vincent BIkes Warranties and Conditions

Items covered

  • All frames carry a 3 year limited factory warranty
  • All Carbon Rims carry a 1 year limited factory warranty
  • All handelbars carry a 1 year limited factory warranty
  • All Bafang Motors and associated equipment carry a 1 year limited factory warranty

Conditions of the warranty

  • All claims can only be processed via a Vincent Bikes Official shop.
  • Warranty applies only to the original owner and is not transferrable. (proof of purchase has to be provided on presentation of the claim)
  • Warranty is against defects in materials and workmanship of the product only.
  • The repair or replacement of the component affected is the sole remedy of the warranty and the decission remains with Vincent Bikes
  • Warranty is void when damage is caused by improper assembly/tightening or over-torqueing of parts on the frame
  • Warranty is null and void if the bicycle or any part has been incorrectly assembled
  • Warranty is null and void if the frame has been modified in any way
  • Warranty is null and void if the product is deemed to have been abused
  • Warranty is null and void if the product has been involved in any kind of accident
  • Warranty claim is null and void if there has been improper maintenance
  • Warranty does not cover normal wear and tear
  • Warranty claim is null and void if there has been an installation of parts or accessories not originally intended or compatible with items as sold
  • Warranty claim is at the sole discretion of Vincent Bikes
  • Warranty does not cover any labor charges for part replacement

Second Hand Goods

  • All second hand goods sold or advertised by us carries no warranties of any kind and are sold voetstoots.

Refunds, Cancellations and Returns

  • We do not accept any returns, order cancellations or refunds